Privacy Policy

Who we are

Our website address is: https://www.the-creative-well.com

Privacy Policy

Please know we are dedicated to safeguarding and preserving your privacy when visiting our website or communicating electronically with us. This privacy policy, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. In operating our website we may collect and process the following data about you: 1. Details of your visits to our website and the resources that you access. 2. Information that you provide by filling in forms on our website, such as when you registered for information. 3. Information provided to us when you communicate with us for any reason.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes: 1. To provide you with information requested from us, relating to our services. To provide information on other services which we feel may be of interest to you, where you have consented to receive such information.  2. To meet our contractual commitments to you. 3. To notify you about any changes to our website, such as improvements or service changes, that may affect our service. By completing our Contact Form you provide consent for the use of your personal data as detailed above.

Storing your personal data

Data that is provided to us is stored on our secure servers. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Our policy is that we retain your Personal Data for a Period of 7 years from your last treatment/consultation or contact with us and at the expiry of this period your information will be deleted unless you request us to retain your information for a further period of time. All of the personal data is disposed of securely to ensure compliance with General Data Protection Regulations (GDPR).

Disclosing your Information

Once treatments commence your contact details will be disclosed to the laboratories in which we commission your tests and/or the dispensaries and supplement providers in which we or you order your prescriptions. Your personal data will not be disclosed to any other party without your express permission.

Third Party Links

There are links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

GDPR gives you the right to access the information that we hold about you. We will provide the information that we hold on you free of charge as long as this information hasn’t been provided to you already. If the information is a copy of information already provided or is excessive then an administration cost of £10 will be charged. Should you wish to receive details that we hold about you please contact us using the contact details below. You will need to provide suitable evidence that you are the person that the information pertains to before we will release it. Information will be provided to you within one month of receipt of request.

Erasure of your information

If you are no longer undergoing or have not undertaken consultations and treatments from The Creative Well then you have a right to erasure of your information. Once we have received your request for erasure we will ensure all Personal Data we hold on you is erased within one month of the receipt of the request.

Contacting us

We welcome any queries, comments or requests you may have regarding this privacy policy. Please do not hesitate to contact Clinical Director, Nadine Page at nadine@the-creative-well.com